In the alternative telecommunications market, there are two types of provider.

- Those who focus on price alone with no guarantee of good service; and

- Those who offer great service but with high costs.

We pride ourselves on our reliable, cost-effective and high quality products delivered over our own and our partner’s network infrastructure.

With Primus as your main telecommunications partner, you can realise the greatest potential cost and productivity benefits as well as exploit new technology to make your communications infrastructures more efficient and valuable.

Unlike some companies, we do not just rely on low prices to win customers. Offering the lowest charges is of little value if your employees cannot make calls or your business experiences regular
service disruption. At Primus, we offer a very competitive overall service in terms of billing,
customer service, price and quality. We believe it is this combination of service excellence and cost-effective pricing that differentiates us from all our competitors. How could this benefit you?
Personalised customer care.

From your very first call, Primus’ highly trained, friendly and knowledgeable UK staff will deliver a level and quality of service that is second-to-none. By combining the expertise of our national service centres, as well as fraud prevention, account management, service provisioning and fault
resolution teams, customers can expect a fast response to their orders and enquiries. Primus users also gain the benefits of dedicated account managers and specialist European teams.

Around-the-clock support.

Our engineers operate 24 by 7 to keep your business working. This ensures that up to 70 per cent of faults can be rectified with a simple phone call.

Value for money pricing.

Many businesses believe they are paying too much for a poor quality service and they are
probably right. In contrast, Primus provides a more appealing blend of high quality services and
affordable pricing. With our global presence and international buying strength, we can provide cost-effective connections for voice and mobile calls as well as data and Internet solutions.

Billing and analysis excellence.

Primus delivers timely, accurate and detailed monthly bills. We operate sophisticated customer care and billing systems that can deliver a single bill for all your communications. In addition, Primus can provide rich e-billing capabilities so that customers can manage their own accounts and billing data online. We also offer detailed analysis and reporting of calls, which includes
cost-centre and departmental breakdowns. Customers can scrutinise current and historical call data as well as produce standard and tailored reports.

High quality network and switching.

We place the highest quality infrastructure at our customer’s immediate disposal. This gives us total control over network performance and quality. Primus also combines its own network with the support of a strategic partnership with major domestic carriers.